Dean Loux
American Log Mortgage
Log & Timber Frame Division
American Way Corporate Center
3840 Hempland Road
Mountville, PA 17554

Phone : 717-285-6612
Fax : 717-285-6413
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American Log Mortgage
Div. of American Home Bank, N.A.
877-BANK-AHB
(877-226-5242)
News From Dean

Log Dealer Testimonial
Dear Dean:

I just want to thank you once again for the tremendous job you have done in facilitating Ms. Sawyer's loan for her handcrafted log home. We have been in business for nearly 25 years and have never encountered a mortgage company so "customer friendly" and willing to go the extra mile. Every question she had (and you remember how many there were!) was answered promptly, accurately, succinctly, and understandably. She had been attempting to obtain financing for nearly 5 months and had encountered nothing but frustration, even though her credit was perfect. In one phone call you literally built her house! She received a list of exactly what you needed to know, completed her application, and was able to close in well under 4 weeks. The entire process was the most professional we've ever witnessed.

By listening to frustrated customers and producers, American Log Mortgage has managed to learn what was really needed in this specialized building industry and, better yet, has been able to provide it. Their flexibility in dealing with each customer's unique situation is unsurpassed. They have allowed us to get back to doing what we do best!

Since last fall, we've referred several other potential customers to you and they have all reported receiving the same professional, courteous service. Each one has mentioned your helpful advice and honesty. I really feel that some folks have the gift of making complicated things understandable and you, Dean, are truly one of those rare folks.

Thank you.

Sincerely,
Sarah & Nick Makres

 
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